Six Things Jellievo Commits to When Handling Your Data
The short version — for players who want the key points before reading the full policy below.
Jellievo does not sell, rent, or trade your personal information to third-party marketers. Full stop. Your data is used to run your account and process your transactions — not as a product to be monetised by anyone outside the jellievo platform.
Under the Philippine Data Privacy Act of 2012, you have the right to access your own data, correct inaccurate information, and in certain circumstances request deletion of your records. Jellievo has processes in place to honour all of these rights within a reasonable timeframe.
All sensitive personal data stored by jellievo — including payment information and identity documents — is encrypted at rest and in transit. Access to player data within jellievo's systems is role-restricted to personnel who need it for specific operational purposes.
Jellievo processes payments through licensed Philippine payment providers — GCash, Maya, and others. Jellievo does not store full card numbers or GCash wallet credentials on its own systems. Payment tokenisation is used to reduce the exposure of your financial data.
In the event of a data breach that affects your personal information, jellievo will notify you as required by the Philippine Data Privacy Act. We maintain incident response procedures and are required to report qualifying breaches to the National Privacy Commission within 72 hours of becoming aware.
Jellievo's primary data processing is aligned with Philippine law. Where data is processed by third-party service providers outside the Philippines — for example, cloud infrastructure — jellievo ensures those providers operate under adequate data protection standards consistent with the Philippine DPA.
How Your Data Moves Through Jellievo
A simplified view of the data lifecycle on the jellievo platform.
Who We Are and How to Reach Us
Jellievo is an online betting and casino platform operating under the domain jellievo.net, designed specifically for Filipino players in the Philippines. Jellievo is the data controller responsible for your personal information collected and processed through the jellievo platform.
If you have any question about how jellievo handles your data — including exercising your rights under the Philippine Data Privacy Act — you can contact us at any time:
- Email: support@jellievo.net
- Live Chat: Available from the jellievo platform when logged in
Jellievo takes privacy seriously not because the law requires it, but because Filipino players deserve to know exactly what happens to their personal information when they use the platform. This policy is written to be understood by real people, not just lawyers.
What Personal Data Jellievo Collects
Jellievo collects personal data in different categories depending on how you interact with the platform. Here is a clear breakdown of what we collect and why each category exists:
| Data Category | Examples | Why Collected |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Age verification, KYC compliance, fraud prevention |
| Contact Data | Email address, mobile number | Account creation, communication, account recovery |
| Financial Data | GCash number, Maya account, bank account number (for withdrawals) | Processing deposits and withdrawals in Philippine pesos |
| Transaction Data | Deposit history, withdrawal history, bet history, casino game records | Account management, dispute resolution, regulatory compliance |
| Technical Data | IP address, device type, browser type, operating system | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games played, session duration, bet frequency | Responsible gaming monitoring, platform improvement |
| Verification Documents | Copies of government-issued ID, selfie photos for KYC | Identity verification, age verification, AML compliance |
| Communication Data | Support chat transcripts, email correspondence | Resolving queries, training, compliance record-keeping |
Special Category Data: Jellievo does not collect special categories of sensitive personal data — such as health data, religious beliefs, or political opinions — as part of normal platform operation. If you voluntarily disclose sensitive information to support staff during a conversation, it is handled with additional care and not added to your account profile.
How Jellievo Collects Your Personal Data
Jellievo collects your personal data through the following channels:
- Direct collection: Information you provide when registering a jellievo account, completing identity verification, making a deposit, requesting a withdrawal, or contacting jellievo support
- Automated collection: Technical and usage data collected automatically through your interactions with the jellievo platform — browsing, betting, playing casino games, and logging in
- Third-party sources: In limited circumstances, jellievo may receive data from payment processors (GCash, Maya) confirming the status of your transactions, or from identity verification service providers confirming KYC checks
- Cookies and tracking technologies: Jellievo uses cookies and similar technologies to collect session data, preference data, and security tokens as described in Section 9 of this policy
What Jellievo Uses Your Data For
Jellievo processes your personal data for specific, legitimate purposes. We do not use your data for any purpose incompatible with the reason it was collected. The purposes for which jellievo processes your data are:
- Account registration and management — creating and maintaining your jellievo account, verifying your identity, and managing your account settings and preferences
- Processing transactions — accepting deposits via GCash, Maya, and Philippine bank transfers, crediting your balance, and processing withdrawals to your nominated Philippine payment account
- Providing gaming services — operating the sports betting, live casino, JILI slots, and other gaming features available on jellievo in accordance with your instructions
- Regulatory compliance — meeting jellievo's obligations under Philippine gaming regulations and anti-money laundering (AML) laws, including customer due diligence (Know Your Customer / KYC) requirements
- Responsible gaming — monitoring account activity for signs of problematic gambling behaviour, applying limits you have set, and operating jellievo's self-exclusion system
- Fraud and security — detecting and preventing fraudulent transactions, unauthorised account access, collusion, and other prohibited activities as described in jellievo's Terms and Conditions
- Customer support — responding to your queries, resolving disputes, and maintaining records of support interactions
- Platform improvement — analysing aggregated, anonymised usage data to improve jellievo's features, performance, and user experience
- Marketing communications — sending you promotional information about jellievo offers and new features, subject to your marketing preferences and the right to opt out described in Section 14
Legal Basis for Processing Your Data
Jellievo processes your personal data under the following legal bases as recognised by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173):
- Consent: For marketing communications and the use of non-essential cookies, jellievo processes your data on the basis of your consent. You may withdraw this consent at any time.
- Contractual necessity: Processing your identity data, contact data, financial data, and transaction data is necessary to create and operate your jellievo account and deliver the services you signed up for.
- Legal obligation: Jellievo is required by Philippine law — including gaming regulations and AML legislation — to collect and retain certain categories of data for specified periods. This processing is mandatory and cannot be opted out of while you hold an active jellievo account.
- Legitimate interests: Jellievo processes technical data and usage data under the basis of legitimate interests for the purposes of platform security, fraud detection, and improving service quality, where these interests do not override your rights.
Who Jellievo Shares Your Data With
Jellievo does not sell your personal data. Jellievo shares your data only with the following categories of recipients, and only to the extent necessary for the stated purpose:
- Payment processors: GCash, Maya, GrabPay, InstaPay/PESONet providers, and Philippine bank networks — solely to process your transactions. The data shared is limited to what is required to complete each transaction.
- Identity verification providers: Third-party KYC services used to verify your government-issued ID and confirm your identity and age when required by jellievo's compliance obligations.
- Game providers: JILI Gaming and other content providers whose games are available on jellievo. Game providers receive session and wagering data needed to operate their games; they do not receive your full personal profile.
- Cloud and infrastructure providers: Technology providers that host and operate the jellievo platform. These providers act as data processors under contractual terms that restrict their use of your data to infrastructure operations only.
- Regulatory authorities: Philippine gaming regulatory bodies and law enforcement agencies when jellievo is legally required to disclose information — for example, in the context of an AML investigation or court order.
- Professional advisors: Legal, accounting, and audit firms engaged by jellievo, under strict confidentiality obligations.
No third-party marketing sharing: Jellievo does not provide your personal data to any third-party organisation for their own marketing purposes. Any promotional communications you receive will come from jellievo directly.
International Data Transfers
Some of jellievo's service providers — particularly cloud infrastructure and game providers — may process data outside the Philippines. Where this occurs, jellievo ensures that:
- Any international transfer is made to countries or organisations that provide an adequate level of data protection consistent with the Philippine Data Privacy Act
- Contractual safeguards are in place with all third-party data processors, requiring them to handle your personal data in accordance with standards equivalent to jellievo's own
- The minimum amount of personal data necessary for the specific service function is transferred — jellievo does not grant international partners blanket access to full player records
You may contact jellievo at support@jellievo.net to request more information about the specific safeguards in place for any international data transfer that affects your personal information.
How Long Jellievo Keeps Your Data
Jellievo retains your personal data only for as long as necessary for the purposes for which it was collected, subject to the following considerations:
- Active accounts: Your personal data is retained for the lifetime of your jellievo account and for a period after account closure as required by applicable law.
- Transaction records: Philippine AML regulations require jellievo to retain customer transaction records for a minimum of five years from the date of each transaction. This is a legal obligation that applies regardless of whether your account is active or closed.
- KYC documentation: Identity and age verification documents are retained for a minimum of five years after account closure, in line with regulatory requirements.
- Support interactions: Communication records are retained for three years from the date of the interaction, unless a longer retention period is required by an ongoing regulatory or legal matter.
- Marketing data: If you have opted in to marketing communications, your marketing preference data is retained until you withdraw consent. After withdrawal, your opt-out preference is retained to ensure we do not contact you again.
When the retention period for any category of data expires, jellievo securely deletes or anonymises that data in a manner that prevents its reconstruction.
Cookies and Tracking Technologies
Jellievo uses cookies and similar technologies on the jellievo.net platform. Here is a straightforward explanation of what we use and why:
- Strictly necessary cookies: These are essential for the platform to function — they maintain your login session, remember your language preference, and process your bets securely. You cannot opt out of these while using jellievo.
- Functional cookies: These remember your settings and preferences (such as your preferred bet display format) to improve your experience on jellievo. They are set with your consent.
- Analytics cookies: Jellievo uses anonymised analytics data to understand how players navigate the platform and where improvements can be made. This data is aggregated — it does not identify individual players.
- Security cookies: Short-lived tokens used to prevent cross-site request forgery and other session-based attacks. These are strictly necessary.
You can control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the jellievo platform — for example, you may need to log in again on each visit if session cookies are blocked.
Your Rights Under the Philippine Data Privacy Act
As a Filipino data subject under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by jellievo:
Request a copy of the personal data jellievo holds about you, including how it is used and with whom it has been shared.
Request correction of inaccurate, outdated, or incomplete personal data in your jellievo account.
Request deletion of your personal data where jellievo no longer has a legal basis to retain it. Note: regulatory retention obligations may limit this right.
Object to jellievo processing your personal data for direct marketing purposes or where processing is based on legitimate interests.
Request your personal data in a machine-readable format for transfer to another service provider, where technically feasible.
File a complaint with the National Privacy Commission (NPC) and seek compensation if your rights under the Philippine DPA have been violated.
To exercise any of these rights, email jellievo at support@jellievo.net with "Data Rights Request" in the subject line. Jellievo will respond within 30 calendar days. Identity verification may be required before processing your request.
Children's Privacy
Jellievo's platform is strictly for persons aged 18 and above. Jellievo does not knowingly collect personal data from anyone under the age of 18. If jellievo becomes aware that a minor has created an account or provided personal data through the platform, that account will be closed immediately, the data will be deleted, and any balance held pending review.
If you believe a person under the age of 18 has created a jellievo account, please contact support@jellievo.net immediately so we can investigate and take appropriate action.
Security Measures Jellievo Uses to Protect Your Data
Jellievo implements technical and organisational security measures proportionate to the sensitivity of the data we hold. These include:
- Encryption in transit: All communications between your browser or mobile device and jellievo's servers use TLS (Transport Layer Security) encryption, indicated by HTTPS in your browser address bar.
- Encryption at rest: Sensitive personal data and identity documents stored on jellievo's systems are encrypted at rest using industry-standard encryption algorithms.
- Access controls: Access to personal data within jellievo's internal systems is restricted to employees and contractors who need it for specific operational or compliance functions. Access logs are maintained.
- Payment tokenisation: Jellievo uses tokenisation for payment data — your actual GCash number and bank account details are not stored as plaintext in jellievo's databases.
- Security monitoring: Jellievo's systems are monitored for unusual activity, attempted breaches, and fraud patterns.
- Staff training: Jellievo staff with access to personal data receive training on data protection obligations and security practices.
No platform can guarantee absolute security. Jellievo's obligation is to implement reasonable and appropriate security measures — and we take that obligation seriously. You can support your own account security by using a strong, unique password and not sharing your login credentials with anyone.
Third-Party Services on Jellievo
The jellievo platform integrates third-party services to deliver certain features — including game providers, payment processors, and analytics tools. Each of these third parties operates under its own privacy policy and terms. Jellievo is not responsible for the privacy practices of third-party service providers beyond the contractual obligations jellievo has imposed on them.
When you make a GCash deposit on jellievo, for example, the transaction is processed by GCash (Mynt / G-Xchange Inc.) under GCash's own privacy policy. Jellievo receives only the confirmation that your deposit was successful — not your GCash PIN, OTP, or full wallet credentials.
Similarly, when you play a JILI slots game on jellievo, JILI Gaming's software processes your spin results. JILI receives session data required to operate the game. The RNG and game mechanics operate under JILI's certified systems, which are independently audited.
Marketing Communications and Your Preferences
Jellievo may send you promotional communications about new games, bonuses, and platform features. These are sent only to players who have opted in to receive marketing emails or messages.
If you no longer want to receive marketing communications from jellievo:
- Click the unsubscribe link in any marketing email from jellievo, or
- Update your communication preferences in your jellievo account settings, or
- Email support@jellievo.net to request removal from jellievo's marketing list
Opting out of marketing will not affect transactional communications — jellievo will continue to send you essential account notifications such as deposit confirmations, withdrawal notifications, and security alerts regardless of your marketing preference.
Changes to This Privacy Policy
Jellievo reviews and updates this Privacy Policy when there are changes to Philippine law, changes to jellievo's data processing practices, or when we introduce new features that affect how your data is handled.
When material changes are made, jellievo will notify registered players through the platform or by email before the changes take effect. The effective date at the top of this page reflects when the current version came into force.
We encourage you to review this policy periodically. Continued use of jellievo after the effective date of any updated policy constitutes your acknowledgment of the changes.
Contact and How to Raise a Privacy Complaint
If you have a question about this Privacy Policy, want to exercise your data rights, or want to raise a complaint about how jellievo has handled your personal data, contact us:
- Email: support@jellievo.net — mark your message "Privacy" or "Data Rights Request"
- Live Chat: Available on jellievo when you are logged in to your account
Jellievo will acknowledge your privacy-related query within three business days and aim to resolve it within 30 calendar days. If your concern involves a data breach or an urgent security matter, please mark it "Urgent" in the subject line.
If you are not satisfied with jellievo's response to your privacy complaint, you have the right to escalate your concern to the National Privacy Commission of the Philippines (NPC), the government body responsible for enforcing the Data Privacy Act. Information about how to file a complaint with the NPC is available through the NPC's official channels.
For other platform-related concerns, visit the FAQ page or review the Terms and Conditions.
Ready to Play? Your Data Is Safe with Jellievo
Jellievo is built for Filipino players — your peso balance, your GCash deposits, and your personal data are all handled with the same care. Register free today and experience the difference.